Paddington Construction improves customer service with Assettagz

Paddington Construction specialises in the manufacture of high-quality prefabricated bathroom and kitchen ‘pods’ and needed sight of the entire production process as Mark Kennedy, Managing Director at Paddington explains: “We wanted to give our clients total visibility of their orders as part of our service we offer. RFID tags are discreetly installed on each pod during the build stage so that we can track each stage of production right through to transportation to the final installation location.”

In addition to tracking the pods, Paddington uses Assettagz to create a Bill Of Materials (BOM), to track the allocation of components to the assembly line and for signing off against a quality assurance check list at each stage of the build. In addition to these quality improvements, Paddington can also track manufacturing KPIs (Key Performance Indicators) throughout the process.

Finally, using Assettagz to compile documentation during the manufacturing stage allows Paddington to deliver a complete O & M (Operation and Maintenance) manual to the customer, providing them with full visibility of the materials used, supplier details, relevant technical drawings as well as the service history and warranty details for each asset.

Mark Kennedy added: “Assettagz enables us to offer exceptional customer service, far beyond that of our competitors, which gives us the competitive differential we need.”

You can read the full case study here


About Assettagz
Assettagz is 4hSolutions' mobile asset management solution that uses Windows mobile computers, Radio Frequency ID (RFID) tags, barcodes and GPS tracking to give full control and visibility of assets.